FNS30120 - Certificate III in Financial Services


Packaging Rules

Total number of units = 12

1 core unit plus

11 elective units , of which:

at least 7 must be selected from the elective units listed below
up to 4 may be selected from any currently endorsed training package qualification or accredited course at Certificate II or above, provided they do not duplicate the outcome of another unit chosen for the qualification.

Elective units must be relevant to the work environment and the qualification, maintain the overall integrity of the AQF alignment and contribute to a valid vocational outcome.

Training packages that includes this Qualification

Code Title
FNS Financial Services

Units of competency

Unit Release Price Type
Core unit

FNSINC301 (superseded)

Work effectively in the financial services industry (Superseded)

Replaced by FNSINC311

$15.00

Participant Guide

Trainer Manual

Elective units

BSBCMM301 (superseded)

Process customer complaints (Superseded)

Replaced by BSBOPS305

$15.00

Participant Guide

Trainer Manual

BSBCUE304 (superseded)

Provide sales solutions to customers (Superseded)

Replaced by BSBOPS305

$15.00

Participant Guide

Trainer Manual

BSBINS307

Retrieve information from records

$15.00

Participant Guide

Trainer Manual

BSBINS309

Maintain business records

$15.00

Participant Guide

Trainer Manual

BSBITU304 (superseded)

Produce spreadsheets Using Excel 2016 (Superseded)

Replaced by BSBITU314

$15.00

Participant Guide

Trainer Manual

N/A

BSBOPS202

Engage with customers

$12.00

Participant Guide

Trainer Manual

BSBOPS304

Deliver and monitor a service to customers

$15.00

Participant Guide

Trainer Manual

BSBPEF301

Organise personal work priorities

$15.00

Participant Guide

Trainer Manual

BSBTEC301

Design and produce business documents

$15.00

Participant Guide

Trainer Manual

FNSACC311

Process financial transactions and extract interim reports

$15.00

Participant Guide

Trainer Manual

FNSACC313

Perform financial calculations

$15.00

Participant Guide

Trainer Manual

FNSCRD302

Monitor and control accounts receivable

$15.00

Participant Guide

Trainer Manual

FNSCRD311

Process applications for credit

$15.00

Participant Guide

Trainer Manual

FNSCRD405

Manage overdue customer accounts

$19.00

Participant Guide

Trainer Manual

FNSCUS402

Resolve disputes

$19.00

Participant Guide

Trainer Manual

FNSRTS304

Administer debit card services

$15.00

Participant Guide

Trainer Manual

FNSRTS305

Process customer accounts

$15.00

Participant Guide

Trainer Manual

FNSRTS306

Process customer transactions

$15.00

Participant Guide

Trainer Manual

FNSRTS308

Balance cash holdings

$15.00

Participant Guide

Trainer Manual

FNSRTS309

Maintain main bank account

$15.00

Participant Guide

Trainer Manual

FNSRTS311

Provide customer service in a retail agency

$15.00

Participant Guide

Trainer Manual

FNSRTS402

Prepare government returns and reports

$19.00

Participant Guide

Trainer Manual

FNSSAM301

Identify opportunities for cross-selling products and services

$15.00

Participant Guide

Trainer Manual