Business Services - BSB

Unit Release Price Type

BSBCRT401 (superseded)

Articulate present and debate ideas (Superseded)

Replaced by BSBWRT411

$19.00

Participant Guide

Trainer Manual

BSBCRT411

Apply critical thinking to work practices

$19.00

Participant Guide

Trainer Manual

BSBCRT412

Articulate, present and debate ideas

$19.00

Participant Guide

Trainer Manual

BSBCRT511

Develop critical thinking in others

$19.00

Participant Guide

Trainer Manual

BSBCUE203 (superseded)

Conduct customer engagement (Superseded)

Replaced by BSBOPS202

$12.00

Participant Guide

Trainer Manual

BSBCUE204 (superseded)

Collect data (Superseded)

Replaced by BSBDAT201

$12.00

Participant Guide

Trainer Manual

BSBCUE205 (superseded)

Prepare for work in a customer engagement environment (Superseded)

Replaced by BSBOPS202

$12.00

Participant Guide

Trainer Manual

BSBCUE301 (superseded)

Use multiple information systems (Superseded)

Replaced by BSBTEC201

$15.00

Participant Guide

Trainer Manual

BSBCUE302 (superseded)

Deploy customer service field staff (Superseded)

Replaced by BSBOPS202

$15.00

Participant Guide

Trainer Manual

BSBCUE303 (superseded)

Conduct a telemarketing campaign (Superseded)

Replaced by BSBMKG442

$15.00

Participant Guide

Trainer Manual