Business Services - BSB

Unit Release Price Type

BSBCUE407 (superseded)

Administer customer engagement technology (Superseded)

Replaced by BSBTEC403

$19.00

Participant Guide

Trainer Manual

BSBCUS201 (superseded)

Deliver a service to customers (Superseded)

Replaced by BSBOPS203

$12.00

Participant Guide

Trainer Manual

BSBCUS301 (superseded)

Deliver and monitor a service to customers (Superseded)

Replaced by BSBOPS304

$15.00

Participant Guide

Trainer Manual

BSBCUS401 (superseded)

Coordinate implementation of customer service strategies (Superseded)

Replaced by BSBOPS404

$19.00

Participant Guide

Trainer Manual

BSBCUS402 (superseded)

Address customer needs (Superseded)

Replaced by BSBOPS404

$19.00

Participant Guide

Trainer Manual

BSBCUS403 (superseded)

Implement customer service standards (Superseded)

Replaced by BSBOPS404

$19.00

Participant Guide

Trainer Manual

BSBCUS501 (superseded)

Manage quality customer service (Superseded)

Replaced by BSBOPS505

$19.00

Participant Guide

Trainer Manual

BSBDAT201

Collect and record data

$12.00

Participant Guide

Trainer Manual

BSBDIV301 (superseded)

Work effectively with diversity (Superseded)

Replaced by BSBTWK301

$15.00

Participant Guide

Trainer Manual

BSBDIV501 (superseded)

Manage diversity in the workplace (Superseded)

Replaced by BSBTWK501

$19.00

Participant Guide

Trainer Manual