BSBCMM101 (superseded)

Apply basic communication skills (Superseded)

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Participant Guide

Trainer Manual

This unit is replaced by BSBCMM211.

Unit Information about the BSBCMM101 training material in this resource


This unit describes the skills and knowledge required to develop basic communication skills in the workplace in particular gathering, conveying and receiving information together with completing assigned written information.

It applies to individuals working under direct supervision who are developing basic skills and knowledge of workplace communication in preparation for working in a broad range of settings.

Unit mapping information

This unit supersedes BSBCMM101A Apply basic communication skills

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Communication—Interpersonal Communication

Prerequisite, co-requisite or interdependent assessment of units

None specified

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

  • office equipment

  • business resources

  • workplace policies and procedures relating to communication

  • case studies and, where possible, real situations

  • interaction with others

Assessors must satisfy NVR/AQTF assessor requirements.