BSBCMM201 (superseded)

Communicate in the workplace (Superseded)

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Participant Guide

Trainer Manual

This unit is replaced by BSBCMM211.

Unit Information about the BSBCMM201 training material in this resource


This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.

It applies to individuals who perform a range of routine workplace communication tasks using a limited range of practical skills and fundamental knowledge of effective listening, questioning and non-verbal communication in a defined context under direct supervision or with limited individual responsibility.

Unit mapping information

This unit supersedes BSBCMM201A Communicate in the workplace

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Communication—Interpersonal Communication

Prerequisite, co-requisite or interdependent assessment of units

None specified

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

  • office equipment

  • business resources

  • workplace policies and procedures relating to communication

  • case studies and, where possible, real situations

  • interaction with others

Assessors must satisfy NVR/AQTF assessor requirements.