Develop and nurture relationships

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Participant Guide

Trainer Manual

Unit Information about the BSBCMM501 training material in this resource


This unit describes the skills and knowledge required to develop, nurture and maintain various networks and relationships with client, customers and colleagues in order to promote the organisation, to improve business practices and to find and secure new business relationships.

It applies to individuals who use communication and networking skills to develop and consolidate relationships with people in a range of sectors.

Unit mapping information

This unit supersedes BSBCMM501A Develop and nurture relationships

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Communication—interpersonal communication

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced by individuals using interpersonal communication skills in the workplace and include access to:

  • organisational policies and procedures

  • organisation’s social, business and ethical standards

  • relevant legislation, regulations and professional codes of practice

  • office equipment and resources

  • case studies and, where possible, real situations

  • interaction with others

Assessors must satisfy NVR/AQTF assessor requirements.