BSBCOM404 (superseded)

Promote and liaise on compliance requirements systems and related issues (Superseded)

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Participant Guide

Trainer Manual

This unit is replaced by BSBAUD412.

Unit Information about the BSBCOM404 training material in this resource


This unit describes the skills and knowledge required to communicate about an organisation’s compliance requirements and commitments to staff, agents, contractors and other relevant third parties.

It applies to individuals who use well developed promotional and liaison skills, combined with knowledge of relevant legislative requirements, code/s of practice and internal standards and procedures, to ensure that compliance is an integral part of normal business operations.

Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction – Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.

Unit mapping information

This unit supersedes BSBCOM404B Promote and liaise on compliance requirements, systems and related issues

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Regulation, Licensing and Risk—Compliance

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the compliance field of work and include access to:

  • relevant legislation, codes or practice and Australian and international standards

  • physical and human resources for the execution of the planned promotional and liaison activities

  • relevant information on the organisation’s compliance requirements and related management systems

  • computer resources and business technology

  • case studies and, where possible, real situations

Assessors must satisfy NVR/AQTF assessor requirements.