Monitor and control accounts receivable

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Participant Guide

Trainer Manual

Unit Information about the FNSCRD302 training material in this resource


This unit describes the skills and knowledge required to determine the nature and extent of account deficits, select payment methods, and monitor and control accounts appropriately.

It applies to individuals who have responsibility at assistant level in basic credit account management and customer service operations.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

Unit mapping information

This unit supersedes FNSCRD302A Monitor and control accounts receivable

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

Credit management

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the credit management field of work and include access to:

  • common office equipment, technology and consumables

  • credit product information

  • relevant software systems and data

  • organisational policy and procedures

Assessors must satisfy NVR/AQTF assessor requirements.