FNSCUS402
Resolve disputes
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our FNSCUS402 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$19.00 inc GST
Unit information about the FNSCUS402 training material in this resource
FNSCUS402 information from training.gov.au.
Application
This unit describes the skills and knowledge required to investigate, negotiate and resolve disputes between financial services customers and organisations.
It applies to individuals in any sector of the financial services industry who work with others as part of a formal internal dispute resolution process.
Unit mapping information
This unit supersedes FNSCUS402A Resolve disputes
Licensing, legislative, regulatory or certification requirements
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Foundation skills
This unit contains foundation skills
Unit sector or competency field
Customer service
Prerequisite, co-requisite or interdependent assessment of units
None specified.
Assessment conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the customer service field of work and include access to:
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common office equipment, technology, software and consumables
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financial services product information
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information about workplace disputes
Assessors must satisfy NVR/AQTF assessor requirements.