Support clients to obtain access to health services

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Participant Guide

Trainer Manual

Unit Information about the HLTAHW002 training material in this resource


This unit describes the knowledge and skills required by a new worker in primary health care to provide basic support to assist Aboriginal and/or Torres Strait Islander clients and community to gain access to available health services. The unit involves the communication of basic health information about health services. It does not involve the worker performing a health check or specific details of health issues.

This unit applies to all staff providing support to the delivery of primary health care. All work tasks are to be performed under supervision.

Unit mapping information

This unit is equivalent to HLTAHW202B Support clients to obtain access to health services.

Licensing, legislative, regulatory or certification requirements

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Foundation skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Numeracy—in order to interpret and communicate temporal data, including minutes, hours, days and weeks and in order to schedule client appointments.

Writing—in order to record client details when making bookings.

Other foundation skills essential to performance are explicit in the performance criteria of this unit.

Unit sector or competency field

None specified.

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Skills must be demonstrated working:

  • in a health service or centre

  • under supervision, as part of a primary health care team

  • with Aboriginal and/or Torres Strait Islander clients and communities

In addition, simulations and scenarios must be used where the full range of contexts and situations cannot be provided in the workplace or may occur only rarely. These are situations relating to emergency or unplanned procedures where assessment in these circumstances would be unsafe or is impractical.

Simulated assessment environments must simulate the real-life working environment where these skills and knowledge would be performed, with all the relevant equipment and resources of that working environment.

Assessors must satisfy the NVR/AQTF mandatory competency requirements for assessors.

Assessment must be undertaken by a workplace assessor who has expertise in this unit of competency and who is:

  • an Aboriginal and/or Torres Strait Islander Health Worker


accompanied by an Aboriginal and/or Torres Strait Islander person who is a recognised member of the community with experience in primary health care