Operate word-processing applications Using Word 2013

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Participant Guide

Trainer Manual

This item has multiple versions, see units below.

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Unit Information about the ICTICT102 training material in this resource


This unit describes the skills and knowledge required to operate word- processing applications and perform basic operations, including creating and formatting documents, creating tables and printing labels.

It applies to individuals in the workplace using fundamental knowledge of word-processing under direct supervision or with limited responsibility.

Unit mapping information

This unit supersedes ICAICT102A Operate word-processing applications

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

General ICT

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general information and communications technology (ICT) industry, and include access to:

  • word-processing software currently used in industry

  • documents detailing organisational style guide or policy and work health and safety (WHS) requirements

  • data suitable for use with word-processing packages

Assessors must satisfy NVR/AQTF assessor requirements.