ICTICT209 (superseded)

Interact with ICT clients (Superseded)

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Participant Guide

Trainer Manual

This unit is replaced by ICTICT219.

Unit Information about the ICTICT209 training material in this resource


This unit describes the skills and knowledge required to provide routine information and communications technology (ICT) support to clients in a professional manner.

It applies to individuals who, while working under a level of supervision, have responsibility in a frontline technical support capacity to exercise discretion and judgement using appropriate knowledge to provide assistance.

Unit mapping information

This unit supersedes ICAICT209A Interact with ICT clients

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

This unit contains foundation skills

Unit sector or competency field

General ICT

Prerequisite, co-requisite or interdependent assessment of units

None specified.

Assessment conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the general ICT industry, and include access to:

  • a personal computer

  • relevant organisational guidelines

  • relevant documentation

  • a site where routine ICT client support may be demonstrated

Assessors must satisfy NVR/AQTF assessor requirements.