SIRXCEG003
Build customer relationships and loyalty
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our SIRXCEG003 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$15.00 inc GST
Unit information about the SIRXCEG003 training material in this resource
SIRXCEG003 information from training.gov.au.
Application
This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.
It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures.
Unit mapping information
No equivalent unit.
Licensing, legislative, regulatory or certification requirements
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Foundation skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit sector or competency field
Cross-Sector—Customer Engagement
Prerequisite, co-requisite or interdependent assessment of units
Not applicable
Assessment conditions
Skills must be demonstrated in a services industry environment. This can be:
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an industry workplace
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a simulated industry environment
Assessment must ensure access to:
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relevant documentation:
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industry and organisational:
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professional service standards
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attitudes and attributes expected when engaging with customers
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different customer service needs and expectations
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types of customer benefits
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current plain English regulatory documents distributed by government regulators for:
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Australian Consumer Law
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privacy law
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customers; these can be:
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individuals in an industry workplace, or
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individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment
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Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.