Application

This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers about fresh food and food products, including convenience foods.

This unit applies to individuals working in frontline customer service and sales roles in a diverse range of industry and business contexts that sell food products. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Unit mapping information

No equivalent unit.

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Cross-Sector—Product Knowledge

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in a services industry environment. This can be:

• an industry workplace

• a simulated retail work environment

Assessment must ensure access to:

• food stock or food services

• sources of product information

• documentation:

  • current plain English regulatory documents distributed by government regulators outlining basic aspects of legislation that impact provision of information and sale of the food

  • organisational policies and procedures

  • pricing information

• customer order forms

• customers; these can be:

  • customers in a retail industry workplace who interact with the individual during the assessment process

  • individuals who participate in role plays or simulated activities set up for the purpose of Assessment

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.