SITEEVT003

Coordinate on-site event registrations

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Participant Guide

Trainer Manual

Unit Information about the SITEEVT003 training material in this resource

Application

This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.

This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors.

It applies to event operations personnel who operate with some level of independence and under limited supervision. They may work in event management companies, in event venues, or in organisations that organise their own events.

Unit mapping information

SITXEVT303 Coordinate on-site event registrations

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Events—Events

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational events business or activity where event registrations are coordinated. This can be:

  • an industry workplace

  • a simulated event set up for the purpose of skills assessment

Assessment must ensure access to:

  • venues or sites where events are operated with a designated on-site registration area

  • industry current technology and software for processing on-site event registrations

  • industry current templates for:

    • attendee lists

    • financial administration of on-site event payments

    • registration reports

  • event registration documentation:

    • attendance lists per session, site, venue or table

    • event programs

    • event schedules

    • inclusions and costs

    • name lists

    • payment status

    • special requests

    • venue or site agreements

  • organisational procedures for processing on-site registrations

  • registration equipment and materials:

    • attendee kits

    • cash float

    • computer

    • display stands

    • event program and running sheet

    • lanyards

    • name badge or identification documents

    • promotional display materials

    • receipts

    • service vouchers

    • signage

    • site maps

    • stationery

    • tickets

  • venue or site personnel with whom the individual can interact

  • industry-realistic ratios of registration staff to attendees; these can be:

    • those in an industry workplace who are assisted by the individual during the assessment process; or

    • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency