Provide housekeeping services to guests

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Participant Guide

Trainer Manual

Unit Information about the SITHACS002 training material in this resource


This unit describes the performance outcomes, skills and knowledge required to provide a range of general housekeeping services to guests.

The unit applies to housekeeping attendants, porters and concierge staff in commercial accommodation establishments. They work under supervision and usually as part of a team.

Unit mapping information

SITHACS201 Provide housekeeping services to guests

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Accommodation Services

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

  • an industry workplace

  • a simulated industry environment

Assessment must ensure access to:

  • small equipment:

    • bathroom supplies:

      • toilet rolls

      • tissues

      • various toiletries

    • bed linen and pillows

    • compendium, stationery and pens

    • guest literature and information

    • hair dryers

    • iron and ironing board

    • laundry bags and lists

    • tea and coffee making supplies

  • organisational specifications:

    • equipment manufacturer instructions

    • customer service standards

  • guests with whom the individual can interact; these can be:

    • guests in an industry workplace who are assisted by the individual during the assessment process; or

    • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency