Prepare rooms for guests

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Participant Guide

Trainer Manual

Unit Information about the SITHACS003 training material in this resource


This unit describes the performance outcomes, skills and knowledge required to clean and prepare rooms, including bedrooms and bathrooms, in an accommodation establishment. It requires the ability to set up cleaning equipment and trolleys and to safely clean guest rooms using resources efficiently to reduce negative environmental impacts.

The unit applies to housekeeping attendants in commercial accommodation establishments. They work under supervision and usually as part of a team.

Unit mapping information

SITHACS202 Prepare rooms for guests

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Accommodation Services

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

  • an industry workplace

  • a simulated industry environment

Assessment must ensure access to:

  • fixtures:

    • chairs

    • desks

    • lamps and light fittings

    • mini bar or refrigerator

    • shower, bath or spa

    • vanity unit and hand basin

    • toilet

    • soft furnishings

    • telephone

    • television

    • wall mirrors

    • wardrobe and coat hangers

    • various guest rooms with different sized beds

  • small equipment:

    • bathroom supplies:

      • toilet rolls

      • tissues

      • towels and bathrobes

      • various toiletries

    • bed linen and pillows

    • compendium, stationery and pens

    • crockery

    • cutlery

    • door signage and door stoppers

    • electric kettles or jugs

    • fire extinguishers

    • glassware

    • guest literature and information

    • hair dryers

    • iron and ironing board

    • laundry bags and lists

    • radio or alarm clock

    • tea and coffee making facilities

    • waste paper bin and liners

  • cleaning equipment:

    • electrically operated equipment:

      • polishers

      • scrubbers

      • vacuum cleaners

    • garbage receptacles

    • manual equipment:

      • brushes

      • buckets

      • dusters

      • mops

      • pans

      • toilet brushes

    • range of cloths:

      • dry

      • dusting

      • lint-free

      • polishing

      • wet

    • trolley for transporting cleaning supplies

  • cleaning agents and chemicals for hard and soft surfaces:

    • acid-based products

    • agents for specialised surfaces:

      • glass

      • wood

    • cream cleansers

    • deodorisers

    • disinfectants

    • laundry detergent

    • multi-surface cleaners

    • sanitisers

    • spot cleaning agents

    • pesticides

  • personal protective clothing and equipment:

    • aprons

    • gloves

    • headwear

    • jackets

    • overalls

    • waterproof clothing and footwear

  • guest rooms to be cleaned, that include a range of different hard and soft surfaces

  • organisational specifications:

    • equipment/supply checklists for cleaning trollies

    • equipment manufacturer instructions

    • maintenance reporting procedures

    • product manufacturer instructions

    • procedures for cleaning premises and equipment

    • procedures for reporting suspicious items or occurrences

    • room servicing schedules

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency