Launder linen and guest clothes

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Participant Guide

Trainer Manual

Unit Information about the SITHACS004 training material in this resource


This unit describes the performance outcomes, skills and knowledge required to launder linen and guest clothes. It requires the ability to operate laundry equipment safely, complete the laundering process for a variety of items and use resources efficiently to reduce negative environmental impacts.

The unit applies to laundry attendants in organisations with an on-premises laundry. It may also apply to personal assistants, butlers and valet attendants whose job role involves personal laundry services. They work under supervision.

Unit mapping information

SITHACS203 Launder linen and guest clothes

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Accommodation Services

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational commercial accommodation laundry. This can be:

  • an industry workplace

  • a simulated industry environment

Assessment must ensure access to:

  • laundering equipment:

    • dryers

    • hangers

    • heat sealing equipment and roll plastic

    • irons

    • sorting baskets and shelves

    • steam presses

    • washers

  • cleaning agents and chemicals:

    • deodorisers

    • disinfectants

    • laundry detergent

    • sanitisers

    • spot cleaning agents

  • personal protective clothing and equipment:

    • aprons

    • gloves

    • headwear

    • waterproof clothing and footwear

  • linen and clothing with different types and amounts of soilage

  • organisational specifications for laundry operations:

    • equipment manufacturer instructions

    • product manufacturer instructions

    • safety and environmental procedures

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency