Provide accommodation reception services

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Participant Guide

Trainer Manual

Unit Information about the SITHACS008 training material in this resource


This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.

The unit applies to all types of commercial accommodation, and to individuals who staff the reception area. They use established procedures and systems under some supervision, but the customer service nature of the role means they apply some discretion and judgment in their interaction with guests.

Unit mapping information

SITHACS303 Provide accommodation reception services

Licensing, legislative, regulatory or certification requirements

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

Hospitality—Accommodation Services

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

Skills must be demonstrated in an operational commercial accommodation environment. This can be:

  • an industry workplace

  • a simulated industry environment

Assessment must ensure access to:

  • fixtures and electronic equipment:

    • cashiering facilities, credit card and electronic funds transfer at point of sale (EFTPOS) facilities

    • computers, printers and scanners

    • filing or storage cabinets

    • photocopier

    • reception desk or sales counter

    • telephone lines and equipment

  • organisational specifications:

    • arrival and departure lists

    • reservations, accounting and reporting data

  • industry-current front office reservations, accounting and reporting system

  • guests requiring accommodation reception services with whom the individual can interact; these can be:

    • guests in an industry workplace who are assisted by the individual during the assessment process; or

    • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation

Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:

  • have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency