SITTTSL008
Book supplier products and services
This unit is an accredited training resource consistent with the Nationally Recognised Training requirements for Vocational Education and Training (VET) and is ideal for Registered Training Organisations (RTOs) in Australia. It consists of Learning Resource Material (instructional theory), an Assessment Workbook, and information about assessment mapping to the Performance Criteria, Knowledge Evidence, and Performance Evidence requirements of this accredited unit.
Our SITTTSL008 training product is available for purchase as a hardcopy (printed) book in both Learner Guide and Trainer/Assessor Guide variants. This unit is available for enrolment and online training/assessment via Catapult LMS (Learning Management System). NOTE: If you are a training provider, please do your own validation, in accordance with your Training and Assessment Strategy (TAS).
$15.00 inc GST
Unit information about the SITTTSL008 training material in this resource
SITTTSL008 information from training.gov.au.
Application
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
The unit does not cover the skills required to receive and process an incoming reservation, which are covered in SITTTSL007 Process reservations.
The unit applies to frontline operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour guides, banquet coordinators or managers, hotel guest relations officers, tour desk officers, and operations coordinators.
Unit mapping information
SITTTSL306 Book supplier services
Licensing, legislative, regulatory or certification requirements
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Foundation skills
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Unit sector or competency field
Tourism—Tourism Sales and Operations
Prerequisite, co-requisite or interdependent assessment of units
Not applicable
Assessment conditions
Skills must be demonstrated in a tourism, travel, hospitality or events business operation or activity that books supplier services. This can be:
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an industry workplace
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a simulated industry environment set up for the purposes of assessment
Assessment must ensure access to:
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customer booking requirements for which supplier bookings can be made
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CRS currently used by tourism, travel hospitality or event industries to administer booking and operational functions, book supplier services and maintain accounting records
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internet and email
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storage for computer data
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telephone lines and equipment
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computers, printers and software programs currently used by tourism, hospitality or event industry operators to book supplier services
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operational documentation, details of supplier contracts and customer files
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customers with whom the individual can interact; these can be:
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customers in an industry workplace who are assisted by the individual during the assessment process; or
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individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation
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Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors; and:
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have worked in industry for at least three years where they have applied the skills and knowledge of this unit of competency