Transport passengers with disabilities

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Participant Guide

Trainer Manual

Unit Information about the TLIC3011 training material in this resource


This unit involves the skills and knowledge required to operate vehicles used for the transport of people who have a disability, in accordance with relevant state/territory road and traffic authority licence requirements and regulations.

It includes undertaking pre-operational vehicle checks and vehicle ancillary equipment; assisting passengers to use restraints and ancillary equipment; providing appropriate support to passengers during their journey; and manoeuvring the vehicle with due consideration of passengers’ disabilities and the requirements of relevant government regulations.

Work is performed with limited or minimum supervision, and within duty of care responsibility for self and others in achieving the prescribed outcomes.

Unit mapping information

This unit replaces and is equivalent to TLIC3011A Transport passengers with disabilities.

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

C—Vehicle Operation

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Practical driving aspects must be assessed in a vehicle designed to transport passengers who have a disability.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

  • a range of relevant exercises, case studies and/or simulations

  • relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

  • applicable documentation including workplace procedures, regulations, codes of practice and operation manuals