TLIL2008

Complete routine administrative tasks

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Participant Guide

Trainer Manual

Unit Information about the TLIL2008 training material in this resource

Application

This unit involves the skills and knowledge required to complete routine administrative activities within the transport and logistics industry, in accordance with relevant regulations and workplace procedures.

It includes receiving and distributing incoming mail, receiving and despatching outgoing mail, filing documents, and receiving and relaying written and oral messages.

Work is performed under supervision.

Unit mapping information

This unit replaces and is equivalent to TLIL2008A Complete routine administrative tasks.

Licensing, legislative, regulatory or certification requirements

No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Foundation skills

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Unit sector or competency field

L—Resource Management

Prerequisite, co-requisite or interdependent assessment of units

Not applicable

Assessment conditions

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

  • a range of relevant exercises, case studies and/or other simulations

  • relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

  • applicable documentation including workplace procedures, regulations, codes of practice and operation manuals